Refund policy

At Melovibe, customer satisfaction is one of our highest priorities. We want you to shop with complete confidence, knowing that if something isn't quite right, we're here to help.

This Return & Refund Policy explains how returns, refunds, replacements, and exchanges are handled for purchases made through Melovibe.rest.

1. Our 30-Day Satisfaction Guarantee

We proudly offer a 30-day free return and refund policy on eligible items.

If you are not completely satisfied with your purchase, you may request a return within 30 calendar days after receiving your order.

2. Eligibility for Returns

To qualify for a return, products should:

  • Be returned within 30 days of delivery.
  • Be in good condition.
  • Include original accessories and packaging whenever possible.
  • Show no signs of intentional damage or misuse.

We understand that packaging may be opened for inspection, and this will not automatically disqualify a return.

3. Free Returns

Melovibe provides free return service for eligible orders.

If your return request is approved, our support team will provide return instructions before any item is shipped back.

Please do not send products back without contacting us first.

4. Damaged or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing parts

Please contact us within 7 days after delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A brief explanation
  • Photos showing the issue

Depending on the situation, we may provide:

  • A replacement
  • A full refund
  • A partial refund
  • Another suitable solution

5. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the outcome of your refund request.

Approved refunds are processed back to the original payment method.

Most financial institutions complete the refund within 5–10 business days, although processing times may vary depending on your payment provider.

6. Exchanges

If you received a defective or damaged product, we are happy to arrange an exchange whenever possible.

Availability depends on current inventory.

7. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personalized or customized products
  • Gift cards
  • Items damaged through misuse or improper handling
  • Products returned outside the eligible return period

8. Order Cancellation

Orders may be cancelled before shipment for a full refund.

If an order has already been shipped, it will follow the standard return procedure after delivery.

9. Late or Missing Refunds

If you have not received your refund after the expected processing period:

  • Check your bank account.
  • Contact your credit card provider.
  • Contact your payment provider.

If you still need assistance, please contact us.

10. Contact Us

If you have questions regarding returns or refunds, please contact:

Email: support@melovibe.rest

Phone: +1 (778) 389-6568

We are always happy to help.