Shipping policy

At Melovibe, we believe shopping online should be simple, transparent, and worry-free. We proudly offer Free Worldwide Shipping on every order, ensuring our customers can enjoy quality musical instruments and accessories no matter where they live.

Please read the following Shipping Policy for details about order processing, delivery, and shipping expectations.

Order Processing

All orders are carefully reviewed and prepared before shipment.

Processing typically takes 1–3 business days, excluding weekends and public holidays. During peak seasons or promotional events, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Shipping Destinations

We proudly ship to customers around the world.

If your location is eligible during checkout, we are able to deliver to your address.

Shipping Cost

Free Worldwide Shipping

There are no additional shipping charges for standard delivery.

Estimated Delivery Time

After your order has been processed and dispatched, estimated delivery is:

7–14 Business Days

Please note that delivery estimates are not guaranteed and may vary depending on:

  • Destination country
  • Customs clearance
  • Local postal services
  • Weather conditions
  • Public holidays
  • Carrier delays

Customs & Import Duties

Most orders arrive without additional charges.

However, customs duties, taxes, or import fees imposed by your local government remain the responsibility of the customer when applicable.

Tracking Your Order

Tracking information will be provided whenever available.

Please allow up to 72 hours after shipment for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, please contact us immediately.

Once an order has been shipped, address changes may no longer be possible.

Lost or Delayed Packages

If your package experiences an unexpected delay or appears to be lost during transit, please contact our support team.

We will work directly with the shipping carrier to investigate the issue and provide an appropriate solution as quickly as possible.

Damaged Shipments

If your package arrives damaged, please contact us within 7 days of delivery.

Including photographs of both the packaging and product will help us resolve the matter more efficiently.

Contact Us

If you have any shipping-related questions, please contact us:

Email: support@melovibe.rest

Phone: +1 (778) 389-6568

Our customer support team is always happy to assist you.